Maybank Review

4.9/5

Customer-centric approach

Innovative digital solutions

Comprehensive financial products

OPEN ACCOUNT *Risk is involved with all trading actions

Introduction

Maybank is one of the leading financial institutions in Malaysia and a prominent player in Southeast Asia. With over 35 million customers and a presence in 18 countries, Maybank offers a wide range of financial services that cater to the diverse needs of individuals, businesses, and corporations. This article will provide a comprehensive Maybank review covering its history, products and services, strengths and weaknesses, and overall performance. We will also discuss Maybank’s impact on the Malaysian and regional economies and prospects. Whether you’re a current Maybank customer or considering using its services, this review will provide valuable insights to help you make informed decisions.

Maybank Background and Company Information

Maybank (Malayan Banking Berhad) is a leading financial institution based in Malaysia. It is in 18 countries across Asia Pacific, the Middle East, and North America. Maybank was founded in 1960 and has become one of Southeast Asia’s largest banks, with over 22 million customers and assets totaling MYR 855.7 billion (as of December 2021).

Maybank offers a comprehensive range of financial products and services, including consumer and business banking, investment banking, asset management, and insurance. Its consumer banking services include deposit-taking, loans, credit cards, and wealth management. Its business banking services cover corporate banking, trade finance, and treasury services.

Maybank has received various awards and recognitions for its performance and services, including being named the Best Bank in Malaysia by Global Finance Magazine in 2021 and the Best Digital Bank in Malaysia by The Asset Triple A Digital Awards in 2020.

The company is committed to promoting sustainability and social responsibility in its operations and has implemented various initiatives to support environmental, social, and governance (ESG) principles. Maybank is listed on the Malaysian stock exchange (Bursa Malaysia) and the Singapore stock exchange (SGX), and its shares are also traded over the counter in the US (OTC).

Maybank User Interface and User Experience

Maybank’s user interface and user experience (UI/UX) for its digital banking services have been designed with the customer in mind, offering a user-friendly and intuitive experience. Maybank’s digital banking platform, known as Maybank2u, provides customers with a range of services that can be accessed online or via a mobile app.

The Maybank2u interface is clean and simple, with an easy-to-use navigation bar that allows customers to quickly access different services, such as account information, bill payments, fund transfers, and investment options. The dashboard provides a clear overview of account balances and recent transactions, with options to view transaction details and download statements.

Maybank2u’s mobile app offers a similar user experience with a responsive design optimized for mobile devices. The app includes features such as biometric login (using fingerprints or face recognition), a customizable home screen, and a chatbot for customer support.

Maybank’s UI/UX also includes various tools and resources to help customers make informed financial decisions. These include interactive financial calculators, investment analysis tools, and research reports. The platform also provides notifications and alerts to help customers stay on top of their finances and manage their accounts more effectively.

Overall, Maybank’s UI/UX for its digital banking services is user-friendly and intuitive, providing customers with a seamless and convenient experience.

Maybank Trading and Investment Options

Charles Schwab offers through Maybank a wide range of trading and investment options, including stocks, bonds, mutual funds, ETFs, options, futures, forex, and international investing. These options allow customers to invest in various asset classes and products to meet their goals and objectives. Here are some of the options available:

Stocks

Maybank allows customers to trade individual stocks of publicly traded companies. Customers can buy and sell shares of companies listed on major stock exchanges, such as Bursa Malaysia, the Singapore Exchange, and the Stock Exchange of Thailand.

Bonds

Customers can invest in bonds and fixed-income securities representing a loan made by an investor to a borrower. Maybank offers a range of bonds, including government bonds, corporate bonds, and sukuk (Islamic bonds).

Mutual funds and ETFs

Maybank offers access to mutual funds and ETFs (exchange-traded funds), which provide exposure to a diversified portfolio of stocks or bonds. Customers can choose from a wide range of funds professional fund managers manage.

Options

Maybank allows customers to trade options contracts, which provide the right to buy or sell an underlying asset at a specified price. Customers can choose from various equity, index, and currency options.

Futures

Futures contracts are available for customers interested in trading commodities such as oil, gold, or wheat. Maybank offers futures trading on major commodities exchanges, including the Chicago Mercantile Exchange and the Singapore Exchange.

Forex

Maybank offers foreign exchange (Forex) trading services, allowing customers to trade currencies worldwide. Customers can access major currency pairs and minor and exotic pairs.

Unit trusts

Customers can invest in unit trusts, funds that pool money from many investors to purchase a diversified portfolio of stocks, bonds, or other assets. Maybank offers a wide range of unit trusts, including equity, fixed-income, and balanced funds.

Structured Products

Maybank offers structured products, which are investment products that combine a bond with a derivative, providing customers with the opportunity for enhanced returns. Structured products are designed to expose investors to a specific asset class while offering protection against market volatility.

Overall, Maybank’s trading and investment options provide customers various tools and products to meet their investment needs and objectives. Customers can choose from various asset classes and investment products depending on their risk tolerance, goals, and horizon.

All Account Types

• Non-Margin & Cash Account
• Share Margin Financing
  • SMF 1
  • ESOS
  • IPO
• Islamic Financing
  • H.O.T Broking 1
  • ESOS / IPO Financing-i
• EzyInvest

Maybank Safety and Security

Maybank prioritizes safety and security and has implemented several measures to protect its customers’ assets and information. As a regulated financial institution, Maybank is subject to oversight by multiple government agencies, including the central banks of Malaysia, Singapore, and Indonesia. The bank is also a member of several regulatory bodies, such as the Financial Industry Regulatory Authority (FINRA), which helps ensure it complies with relevant laws and regulations.

To protect customer accounts and information, Maybank requires customers to use a secure login process that includes a combination of passwords, security questions, and SMS verification. This helps prevent hackers or other malicious actors’ unauthorized access to customer accounts. Additionally, the bank employs two-factor authentication to provide an extra layer of security. Customers are required to use a security token or SMS verification to complete certain transactions, such as transferring funds or changing account details.

Maybank also uses advanced fraud monitoring tools to detect and prevent fraudulent activity. This includes monitoring for unusual account activity, such as large or unusual transactions, and alerting customers to suspicious activity on their accounts. In addition, Maybank uses industry-standard encryption to protect customer data and information, including personal details and transaction history. This helps ensure that sensitive information is kept confidential and cannot be accessed by unauthorized parties.

Maybank also maintains strict physical security measures at its branches and data centers. These measures include CCTV surveillance, restricted access to sensitive areas, and other physical security measures to prevent unauthorized access to customer data and information.

The bank monitors its systems and networks to identify and address potential security threats and vulnerabilities. By staying vigilant and proactive in this way, Maybank can quickly respond to emerging security risks and maintain a high level of protection for its customers’ assets and information.

Maybank Customer Support and Education

Maybank offers a range of customer support channels to help customers resolve any issues they may encounter. The bank’s customer service representatives are available via phone, email, and live chat and can assist with various inquiries, such as account information, transactions, and technical support.

Customers can also access support through Maybank’s online help center, which features frequently asked questions, user guides, and tutorials. This resource provides customers with self-service options for common issues like password resets and account management.

1. Phone Support

Maybank’s customer service representatives are available by phone to assist customers with various inquiries, such as account information, transactions, and technical support.

2. Email Support

Customers can email Maybank’s customer service team for assistance. Response times may vary depending on the volume of inquiries received.

3. Live Chat Support

Maybank’s live chat support allows customers to connect with a customer service representative in real-time to receive assistance with their inquiries.

4. Online Help Center

Maybank’s online help center provides customers with a range of self-service options for common issues, such as password resets and account management. This resource features frequently asked questions, user guides, and tutorials.

5. Social Media Support

Maybank offers social media support through platforms like Facebook and Twitter. Customers can use these channels to connect with Maybank representatives and receive real-time assistance with their inquiries.

6. In-Person Support

Maybank offers in-person support through its branch network for more complex issues. Customers can visit a branch to receive assistance with account-related inquiries, such as account opening and closing, loan applications, and investment advice.

Maybank offers a range of educational resources to help customers make informed investment decisions. Here are some of the major features of Maybank’s education program:

1. Learning Center

Maybank’s online Learning Center provides many resources to help customers learn about investing. This includes articles, videos, and other educational content that covers a range of investment topics, such as fundamental analysis, technical analysis, and risk management.

2. Webinars

Maybank regularly hosts webinars on a range of investment topics. These live events are led by industry experts and cover various topics, from market trends to specific investment strategies.

3. Trading Tools

Maybank provides trading tools to help customers analyze the market and make informed investment decisions. These include stock screeners, technical analysis tools, and real-time market data.

4. Seminars

Maybank hosts in-person seminars on various investment topics. These events allow customers to learn from investment experts and network with other investors.

5. Market Research

Maybank provides customers access to various market research reports, including fundamental and technical analysis and economic and industry research.

Overall, Maybank’s education program is designed to help customers make informed investment decisions by providing various educational resources, tools, and expert analysis. By offering various learning options and resources, Maybank aims to empower its customers to take control of their investments and achieve their financial goals.

Maybank Fees

Maybank charges a commission fee for trading securities; some accounts have maintenance fees. Mutual funds and ETFs have a management fee, and other fees may apply for specific services. Some fees may be waived or reduced based on account balance or trading volume. Maybank’s fees are generally competitive with other brokerage firms, but customers must review the fee schedule carefully and understand the costs associated with each investment product or service.

Fees Breakdown

Maybank offers a variety of investment products and services, each with its fee structure. Here are some of the critical fees associated with Maybank’s investment products and services:

1. Trading Fees

Maybank charges a commission fee for trading stocks and other securities. The commission fee varies depending on the security type and the trade size.

2. Account Maintenance Fees

Maybank charges an account maintenance fee for some of its investment accounts. The fee varies depending on the type of account and the account balance.

3. Fund Management Fees

Maybank offers a range of mutual funds and exchange-traded funds (ETFs). These funds charge a management fee, which covers the fund’s cost.

4. Other Fees

Maybank may charge other fees for specific services, such as wire transfers, foreign exchange transactions, or account transfers.

It’s important to note that some fees may be waived or reduced based on factors such as account balance or trading volume. Additionally, Maybank may offer promotional pricing or other special offers from time to time.

Maybank’s fees align with industry standards and are generally competitive with brokerage firms. However, customers must review the fee schedule carefully and understand the costs of each investment product or service before making investment decisions.

Maybank Conclusion

Maybank is a reputable financial institution that offers a wide range of investment products and services, including stocks, bonds, mutual funds, ETFs, options, futures, and more. While Maybank’s trading and investment options may not be as robust as some other brokerage firms, it does offer competitive pricing and a range of account types to suit the needs of investors of all levels. Maybank also provides a variety of research and analysis tools, as well as educational resources, to help customers make informed investment decisions.

FAQ